Bloomington Heating & Air
Operations
Paper quotes to ServiceTitan. Turnaround down 40%. Cost down 20%.
Montreal to Bloomington
Phil Boileau
SaaS implementation and onboarding.
Lumen
Tech and customers
The seat they call when the account is down. 135 Fortune accounts. Ten years.
American Kiosks
Program and product
A rollout with no new department. 275 sites. First-time fix up 25%.
About
Phil Boileau puts a system under work that is still on paper, in a truck, or on a downed account. Fifteen years. Montreal, then Bloomington.
At Lumen he held the escalation seat for 135 Fortune WebEx accounts for ten years and trained 50 frontline reps. At American Kiosks he stood up 275 sites with freight and install partners, not a new department. Dock-to-install down 15%. First-time fix up 25%.
At Bloomington Heating & Air he replaced paper quotes with ServiceTitan catalogs. Techs finished the quote in the driveway. Turnaround down 40%. Operating cost down 20%.
Perplexity and Gemini read the role first. Claude writes from the locked resume. Grok and ChatGPT build the plan. Grok Bot runs the repeat steps. If a number is not already on the resume, it stays out.